Your personal data matters. This policy explains what we collect, why we need it, how we use it, and the rights you have over your information when using the filvet platform.
A quick summary of the six principles that guide how filvet collects and handles your personal information.
filvet only collects personal data that is genuinely required — for account registration, identity verification, payment processing, and platform security. We do not collect data for its own sake.
All data transmitted between your device and filvet is encrypted using SSL. Sensitive account actions are protected by OTP verification. We apply technical and organisational safeguards to protect stored data.
filvet does not sell your personal data to third parties for marketing purposes. Data shared with third-party service providers is limited to what is necessary to operate the platform and process your transactions.
We work with a limited set of third-party providers — payment processors, identity verification services, and platform infrastructure. Each provider is contractually required to handle your data responsibly.
You can request access to your personal data, ask for corrections, or request deletion of your account and associated data, subject to legal retention requirements. Contact support through your account dashboard.
Personal data is retained for as long as your account is active and for the period required by applicable laws. When data is no longer needed, it is securely deleted or anonymised in line with our retention schedule.
This Privacy Policy describes how filvet ("filvet", "we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors who use the filvet online gaming and sports betting platform at filvet.app ("Platform"). It applies to all data collected through the Platform, including during account registration, deposits, gameplay, withdrawals, and customer support interactions.
By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, you should not register or use the Platform.
filvet may update this Policy from time to time. We will make reasonable efforts to notify registered players of material changes. The date at the top of this page reflects the most recent update.
filvet collects personal data directly from you and through your use of the Platform. The categories of data we collect include:
Note: filvet does not collect credit card numbers or cryptocurrency wallet addresses. Deposits and withdrawals are processed exclusively through Philippine banking and e-wallet channels in PHP.
filvet uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Name, mobile number, email, username |
| Identity verification (KYC) | Government ID, photo, date of birth |
| Processing deposits and withdrawals | Bank/e-wallet details, transaction data |
| Account security and fraud prevention | IP address, device data, login logs, OTP |
| Responsible gaming monitoring | Gameplay activity, session data |
| Customer support | Account details, support interaction history |
| Platform improvement and analytics | Anonymised usage and technical data |
| Legal and compliance obligations | KYC data, transaction records |
filvet does not use your personal data to serve third-party marketing advertisements or to build marketing profiles for sale to other organisations.
filvet shares personal data only where necessary to operate the Platform and comply with applicable requirements. We do not sell personal data. Sharing occurs in the following limited circumstances:
To process deposits and withdrawals, filvet works with Philippine banking networks, InstaPay, PESONet, and local e-wallet providers. These providers receive only the transaction and account holder details needed to execute the transfer. They are subject to their own privacy obligations and applicable financial regulations.
KYC verification may involve sharing ID documents and photographs with a third-party identity verification service. These providers are contractually required to use the data solely for identity verification purposes and to maintain appropriate data security.
filvet uses cloud hosting and infrastructure providers to operate the Platform. These providers may process data as part of providing infrastructure services. They do not access account data for their own purposes.
filvet may disclose personal data where required by law or in response to valid legal process. We will inform you of any such disclosure where legally permitted to do so.
Important: filvet will never ask you to share your password, OTP codes, or full ID details through social media, messaging apps, or email. If you receive such a request, do not respond and contact support immediately.
filvet applies technical and organisational measures to protect your personal data. These include SSL encryption for all data in transit, encrypted storage of sensitive account credentials, OTP verification on account actions that involve sensitive data or fund movements, and access controls limiting who within filvet can access player data.
While we take data security seriously, no system is completely immune to security incidents. If a security event were to affect your personal data, filvet will take appropriate steps to contain the incident and notify affected players as required by applicable law.
You are also responsible for keeping your login credentials private. filvet will never contact you to ask for your password or OTP.
filvet uses cookies and similar technologies to operate the Platform, maintain your session, and understand how players use the site. Cookies used by filvet include:
You can control cookie settings through your browser. Disabling session and security cookies may affect your ability to log in or use core Platform features.
As a filvet player based in the Philippines, you have the following rights regarding your personal data:
To exercise any of these rights, contact filvet support through your account dashboard or at [email protected]. We will respond within a reasonable period in line with applicable requirements.
filvet retains personal data for as long as your account remains active and for the period required by applicable laws and regulations. Transaction records and KYC documents may be retained for a defined period after account closure to comply with financial record-keeping obligations.
When data is no longer required, filvet will securely delete or anonymise it so it can no longer be linked back to you personally.
filvet is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under this age. If we discover that a minor has registered an account, that account will be closed and any data associated with it will be deleted. If you believe a minor has registered on filvet, please contact support immediately.
filvet may revise this Privacy Policy as the Platform or applicable requirements change. Where updates are material, we will notify registered players through their account or by email. The updated date shown at the top of this page reflects when the current version took effect. Continued use of the Platform after a policy update constitutes acceptance of the revised terms.
For questions, requests, or concerns about this Privacy Policy or how your personal data is handled, contact our support team through your filvet account dashboard or at [email protected]. Additional information on account security and data practices is also available on the FAQ page.
Your data is handled with care. Register a free account and enjoy slots, sports betting, fish games, and more — all in PHP.