1. Home
  2. FAQ
Help Centre

filvet FAQ — Your Questions, Answered

Got questions about your account, deposits, withdrawals, games, or security? Find clear answers below. If you still need help, reach out to our support team.

Account Deposits Withdrawals Sports Games Security Responsible Gaming
Quick Help by Topic

The most common things players ask about on filvet — all covered in one place.

Account Registration

Free to register, 21 and above only. You need a valid Philippine mobile number, an email address, and a Philippine bank account or e-wallet before you can withdraw.

Deposits in PHP

All deposits are in Philippine Peso. Accepted channels include Philippine online banking, InstaPay, PESONet, and local e-wallets. No credit cards or cryptocurrency accepted.

Withdrawals

Withdraw your balance in PHP to your registered Philippine bank account or e-wallet. KYC verification is required before your first withdrawal is processed.

Sports Betting

Bet on basketball, boxing, volleyball, football, esports, and more. No outcome is guaranteed — bet only what you can afford to lose and always set a session budget.

Account Security

filvet uses SSL encryption and OTP verification to protect your account. Never share your password or OTP with anyone — filvet will never ask for them via messaging apps.

Responsible Gaming

filvet is for players aged 21 and above. Tools like deposit limits, cooling-off periods, and self-exclusion are available through your account dashboard on request.

Account & Registration

Head to the Register page and fill in your full name, Philippine mobile number, email address, and a password. After submitting, you will receive an OTP on your registered mobile number — enter it to verify and activate your account. Registration is free and takes just a few minutes.

You must be at least 21 years old to register and play on filvet. This is a firm requirement verified through the KYC process before your first withdrawal. Accounts found to belong to underage persons are closed immediately.

No. Each person is permitted one account only. Duplicate accounts sharing the same identity, mobile number, device, or payment details will result in the duplicate being closed and associated transactions reviewed. If you have trouble accessing your existing account, contact support — do not create a new one.

KYC is required before your first withdrawal. You will need to submit a valid Philippine government-issued ID — passport, driver's licence, SSS ID, UMID, PhilHealth ID, or Voter's ID — along with a matching selfie. The name on your ID must exactly match your registered account name.

Try logging in with your registered Philippine mobile number or email address, and double-check your password. If you are still unable to access your account, email [email protected] with your registered contact details. The team will verify your identity and help you regain access. Do not register a new account.
Deposits

filvet accepts deposits in PHP via Philippine online banking (including InstaPay and PESONet) and local e-wallets. All transactions are in Philippine Peso. Credit cards and cryptocurrency are not accepted as deposit methods. Full details on channels and deposit instructions are on the Deposit page.

Processing times vary by payment channel. InstaPay transfers are typically reflected quickly, while other bank transfer methods may take longer depending on your bank's processing schedule. For specific processing times per channel, refer to the Deposit page. If a deposit has not reflected after the expected time, contact support with your transaction reference number.

Local e-wallets are among the supported deposit channels on filvet. Visit the Deposit page for the current list of available channels and step-by-step instructions. Note that GCash and Maya are referenced here as examples of Philippine e-wallets — they do not constitute an endorsement or regulatory backing for filvet.

Minimum and maximum deposit amounts depend on the payment channel you choose. These are displayed when you initiate a deposit from your account dashboard. All amounts are in PHP.
Withdrawals

Log in to your filvet account and go to the withdrawal section in your dashboard. Select your registered Philippine bank account or e-wallet, enter the amount in PHP, and confirm. KYC verification must be completed before your first withdrawal can be processed. See the Withdrawal page for full details.

Withdrawal processing times depend on the channel and your bank's clearing schedule. InstaPay withdrawals are generally faster than standard bank transfers. Processing times per channel are outlined on the Withdrawal page. If your withdrawal has not arrived within the indicated timeframe, contact support with your withdrawal reference.

Common reasons for a withdrawal delay or hold include: pending KYC verification, a mismatch between your registered name and bank account name, incomplete account information, or a security review triggered by unusual account activity. Check your account notifications and, if needed, contact support at [email protected] with your details.

No. Withdrawals must go to a Philippine bank account or e-wallet registered under the exact same name as your filvet account. Third-party payouts are not permitted. This is a security requirement to prevent fraud and protect players.
Sports Betting & Games

filvet covers sports popular with Filipino bettors including basketball (PBA and NBA), boxing, volleyball, football (local and international leagues), and esports. Coverage may vary by season and event schedule. Check the Sports page for current available markets.

All slot games on filvet use Random Number Generator (RNG) systems provided by the respective game providers. Outcomes are determined independently for each spin and are not influenced by previous results or by filvet's platform. No slot result can be predicted or guaranteed.

Fish games are a type of shooting game where players use their account balance as ammunition credits to target on-screen fish that carry different point values. It is one of the more casual and visually engaging formats on filvet, popular among Filipino players who enjoy shorter gaming sessions. Visit the Fish Games page to see current titles available.

Yes. filvet is fully accessible via mobile browser — whether you're on Android or iOS. No separate app download is required. The platform is optimised for mobile use, so you can place bets or play games from anywhere in the Philippines with a stable internet connection.
Account Security

filvet uses SSL (Secure Socket Layer) encryption on all connections to protect data in transit. Your personal information, KYC documents, and financial details are stored securely and are not shared with third parties except where required for payment processing or regulatory compliance. For full details on how your data is handled, read our Privacy Policy.

No. filvet will never ask for your password, OTP, or login credentials via social media, messaging apps, email, or phone calls. If you receive any such request, it is a phishing or social engineering attempt. Do not respond and report it to support immediately at [email protected].

If you notice any activity in your account that you did not authorise — such as unrecognised logins, unexpected balance changes, or withdrawal requests you did not make — contact filvet support immediately at [email protected]. Include your registered mobile number or email and a description of what you observed. Change your password as soon as possible.
Responsible Gaming

filvet supports deposit limits that restrict how much you can fund your account per day, week, or month. You can request these through the support section in your account dashboard. Setting a budget before each session is also strongly encouraged — only play with money you can genuinely afford to lose.

Yes. filvet offers cooling-off periods — temporary account restrictions that prevent you from logging in or playing for a defined period. You can also request a longer self-exclusion if you need more time away. Contact support through your account dashboard or at [email protected] to set this up. Responsible gaming requests are handled promptly.

No. filvet does not guarantee wins, promise returns, or promote any system or strategy as a reliable way to make money. Online gaming and sports betting involve real financial risk. Outcomes are never certain. If anyone promises guaranteed winnings on filvet or on behalf of filvet, they are misleading you. Read our full Responsible Gaming page for more information.

If gaming is causing financial stress, relationship problems, or you feel unable to stop, it is worth taking a step back and speaking to someone. Contact filvet support to activate self-exclusion or account closure. Approach a family member or a mental health professional for additional support. For a full self-assessment checklist and guidance, visit the Responsible Gaming page.

Still have a question? If your question is not answered here, email our support team at [email protected] with your registered account details. We will get back to you as soon as possible.

New to filvet?

Registration is free. Create your account in minutes and start playing sports, slots, and fish games — all in PHP.

Register Free — 21+
Already registered? Login here
Explore filvet
Home Platform Overview Sports Betting Slot Games Fish Games Recent Wins How to Deposit How to Withdraw
Important Pages
About Us Responsible Gaming Terms & Conditions Privacy Policy
21+ Reminder

filvet is strictly for players aged 21 and above. Gaming carries real financial risk. Set a budget, play responsibly, and use self-exclusion tools if needed.

Contact Support

Can't find your answer here? Get in touch with our support team.

Ready to Play on filvet?

Registration is free and takes just a few minutes. Access sports betting, slots, fish games, and more — all in PHP for Filipino players.

Register Free Now Login to Your Account
Free to register 21+ only PHP transactions Philippines players